Return & Refund Policy

At Organicadium, we take pride in the purity and potency of our Shilajit. We want you to feelconfident in your purchase, which is why we offer a 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a refund within 30 days of the delivery date.

Return Conditions for Shilajit

To maintain health and safety standards for consumable products, the following conditions apply:
● Unopened Products: Any unopened Shilajit jars in their original heat-shrunk seal or packaging are eligible for a full refund.
● Opened Products: We understand you may need to try the product to experience its quality. If you have opened the Shilajit but are unsatisfied, you may still request a return within the 30-day window, provided that at least 75% of the product remains in the jar.
● Proof of Purchase: A valid order number or receipt from organicadium.shop is required for all returns.

How to Start a Return

To initiate a return, please contact our support team:

Return Shipping: Customers are responsible for the cost of shipping the item back to our facility. We recommend using a trackable shipping service.

Email: support@organicadium.shop

Information Needed: Include your Order Number and a brief reason for the return (this helps us improve our product).

Refunds & Processing

Once your return is received and inspected:
● Approval: We will notify you via email regarding the approval or rejection of your refund based on the condition of the returned item.
● Refund Method: Approved refunds will be processed automatically to your original payment method (Credit Card, PayPal, etc.).
● Timeline: Please allow 5–10 business days for the funds to appear in your account, depending on your bank’s processing times.

Damaged or Broken Jars

Shilajit is often packed in glass. If your jar arrives broken, cracked, or leaking:
● Do not discard the item or the packaging.
● Take a clear photo of the damage.
● Email us within 48 hours of delivery.
● We will send a replacement immediately at no extra cost to you.

Contact Information

For questions regarding our Shilajit or your order, please reach out to us:
Organicadium Support Email: support@organicadium.shop
Website: organicadium.shop